Shipping and Return Policy
Shipping costs are calculated based upon weight and volume. We enter weights that best show the expected freight costs, i.e., a spoiler may weigh 15 lbs., but the freight carrier will charge for 50 lbs because the spoiler takes a large volume. We will show 50 lbs.
All prices, shipping quotes, and final charges from Electrodyne exclude any taxes or duties that might be due on a shipment outside the United States. The fees are due upon receipt of order and are paid in full by customer/card holder.
Our minimum freight and handling charge is $10. Sometimes our system doesn’t calculate a freight cost because there is an error in our database or we cannot connect to the freight carrier’s web server at that time. We apologize for these inconveniences. All freight cost which are displayed on the website are for estimate purposes only. Most of the time, these amounts are correct within two dollars or so. If you would like to know the exact amount for a shipment, please contact us via email. If the actual freight charges are much higher than what the actual charge would be, you will be contacted at our discretion
Risk of Loss
All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
All damage or shortage claims must be made within five (5) working days of the receipt date. Obvious damage to packages must be noted by the customer on the carrier’s Bill of Lading upon receipt. This gives you time to open the shipment and investigate any missing or damaged items. You can process your claim thereafter.
If you haven’t noted any comments upon receipt your claim for hidden damages to merchandise must be reported to the carrier within three (3) days. All claims not filed in accordance with these time requirements are automatically disallowed by the freight carrier.
Shipping errors on our part should be brought to our attention immediately.
In the event a purchase must be returned, the following conditions apply:
No returns will be accepted on electrical items, EPROMs, EPROM tuning, painted products or special order items (some parts that are in our catalog, but not regularly stocked are considered special order). All wheels must be checked on car before mounting tires.
All returns must be sent freight prepaid, and must be in new and saleable condition in the original carton.
Parts that have been installed, mounted, or modified cannot be returned.
All returns are subject to a 15% handling/restocking charge.If the return is approved, you will receive the authorization number and a special address label by email. We will not be responsible for parts sent to us without prior approval. Parts will not be approved for return after 15 days from date of invoice. You must receive an RETURN GOODS AUTHORIZATION (RGA) number prior to making any returns.
Sale Items & "Seconds" Merchandise
All sales are final. No returns, no refunds, no exceptions. These items are greatly reduced. Be sure it is what you want when you make the purchase. If the part number has an "s," it is a sale or seconds item; other items may be temporarily on sale and greatly reduced.
Any item not in stock at the time of shipping will be sent to you as we receive it in our warehouse. If you do not want us to hold your backorders, please indicate this information at the time you place your order. If we find that the part you ordered will not be available for an undue length of time, we will cancel the B/O and notify you to re-order at a later date.
Pricing and Errors
All prices are quoted in US dollars. All prices exclude any freight, taxes or duties that might be due on a shipment outside the United States. All prices are subject to change without notice.Electrodyne reserves the right to correct any typographical errors.We try to describe each product to the best of our ability. Sometimes product photos do not always reflect the exact product being sold.
Items in your Shopping Cart will always reflect the most recent price displayed on the item’'s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. With respect to items sold by electrodyne.cc, we cannot confirm the price of an item until you order; however, we do not charge your credit card until after your order has entered the shipping process.
Despite our best efforts, a small number of the items in our store may be mispriced. Rest assured, however, that we verify prices of products sold and shipped by electrodyne.cc as part of our shipping procedures.
If an item’s correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Cardholder, by agreeing to this, acknowledges and agrees to Electrodyne's terms & conditions and return policy as stated.